Terms of Use

By using this Site, Users signify acceptance of Dream Duffel's Terms & Conditions and Privacy Policy. Use of your credit card on this site constitutes your electronic signature. If a User do not agree to this policy, he or she is advised not to use the Site. Continued use of the Site following the posting of changes to this policy will be deemed to be acceptance of those changes.

Order Placement and Processing

At this time, we can only take orders from and ship within the United States (excluding Hawaii, Alaska, and U.S. Territories) and Canada. Additional International sales are provided through distributors in the following countries: Australia, Canada, Japan, New Zealand, and the United Kingdom. The links to these distributors are provided on the homepage of our website.

Orders will begin processing the business day after they are placed. Processing can vary from 2-5 days depending on order volume. Processing time can increase to 5-10 business days (especially with personalization orders) around the holiday season. Once processing is complete, the Order will ship from our warehouse. If your item is personalized, it typically takes 3-4 days for that service, extending the overall processing time of your Order. Domestic Expedited Shipping (3-Day Select, 2-Day, and Overnight) is excluded from the longer processing time. If an Order is placed with expedited shipping, it will still begin processing the following business day but will be shipped from our warehouse within 24 hours. 

NOTE: Please be aware that our products are shipped in boxes that have our company logo printed on the outside. If purchasing as a gift, you may want to consider shipping to another address (friend, neighbor, or relative) to keep the secret. If this is not an option, please make note of the gift in the 'Order Comments' section during checkout. We will do our best to help and cover up the logos on the box's exterior.

Forms of Payment

We accept Visa, Mastercard, Discover, American Express, and PayPal. Payment in full is due at time of purchase. Order will not begin processing, and therefore will not be shipped, until payment is received in full.

Shipping Times and Expected Delivery from Dream Duffel, LLC

For U.S. Deliveries - Order Processing and Delivery

Please allow 1-2 weeks for delivery - This can fluctuate slightly during the busy seasond (competition season and holidays).  PLEASE NOTE: Business days are Monday through Friday, excluding holidays.

**EXPEDITED ORDERS process and ship NEXT business day and shipping time begins the following day. FOR EXAMPLE: An order placed on Monday will process and ship on Tuesday afternoon, and a 2-Day ship will count Wednesday and Thursday as shipping days.

We offer multiple shipping options - Please see below for explanations.

LOCAL PICK UP: Our warehouse is in Plymouth, Minnesota.  This option is for local residents that can pick up their order during our regular business hours.

HOME DELIVERY (Ground): Standard Fedex Ground Shipping - Packages take 1-5 business days (48 states only) to arrive after shipping from our warehouse. Certain items will ship by SmartPost and will be delivered by the local Post Office. These items could take 2-3 additional days to deliver.

EXPRESS SAVER: Delivery to businesses by 4:30pm and to residences by 8:00pm in 3 business days.**

2 DAY: Delivers in 2 business days by 4:30 pm to most areas, and 7:00pm to residences.**

STANDARD OVERNIGHT: Next-business-day delivery by 3:00pm to most US addresses - delivery by 8:00pm to residences.**

**PLEASE NOTE - we cannot offer Saturday Delivery for STANDARD Overnight Shipments. Standard Overnight orders shipped on a Friday will be Delivered on Monday.**

PRIORITY OVERNIGHT: Next-business-day delivery by 10:30am to most areas and by noon, 4:30 or 5:00 to some remote, rural areas.

> We do not accept responsibility for lost or stolen shipments after they are in the carrier's hands

Return Policy

For problems with your order or to initiate a return, please call 1-877-378-1260 or email us at info@dreamduffel.com. Returns must occur within 90 days of original order date and you must contact us for a Return Authorization Number before returning your package; otherwise, your return may be refused. Returns are made at customer expense. We will not refund original shipping costs or reimburse for return shipping costs. Returned Duffels will incur a $20.00 restocking fee. Our refund/exchange policy applies to resalable merchandise and U.S. orders only. Personalized items and items without tags are not resalable and therefore are not returnable. Used, misused or washed items are not resalable. We do not refund original shipping charges or pay for return shipping charges. Rejected loads will incur return freight which will be deducted from your refund. If replacements are needed for an item purchased from one of our retailers, a receipt will be required for proof of purchase. Except for warranty, any return/exchange is between the retailer and the customer.

Dream Duffel Warranty

Dream Duffel, LLC products are tested to ensure they meet stringent standards.  If a problem occurs with a Dream Duffel, LLC product caused by a manufacturing defect in material or workmanship, we will, within our discretion, replace the product, repair the product or provide replacement parts in accordance with the warranty terms and conditions stated herein.  The warranty applies only to the first purchaser or gift recipient of the product for a period of 12 months beginning on the date of purchase. If your product was purchased through one of our distributors, or one of our retailers, a copy of your receipt and photos will be required to begin a warranty claim. 

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (i.e. airline travel). Electronic photos may be required to begin the process for replacement and repair inquiries. If replacements are needed for an item purchased from one of our retailers, a receipt will be required for proof of purchase.  Substitutions in size or style will not be made, unless the warranted product is no longer available.

After the warranty period, replacement parts for some products are available for purchase through our website. Repair "how to" videos are available on our website for your reference.

Sale Policy

If an item is further reduced in listed price within 14 days of your purchase, we will refund the difference in price. We will not honor sale pricing once a sale has concluded. Exclusions to this policy are contained in individual sale announcements. Flash sales and holiday sales (Black Friday, Cyber Monday, etc.) are excluded from this sale policy.

Black Friday/Cyber Monday Discounts CANNOT be applied to previously placed orders, even those that have not shipped. To do so would be unfair to those who waited to order - we cannot provide an additional discount to customers who enjoyed the benefit of certain inventory availability or shipping time. If you would like to cancel a pending order to take advantage of our Black Friday/Cyber Monday promotion, you may do so by emailing our customer service team at info@dreamduffel.com, but please note that our orders ship in purchase order, and we cannot guarantee that the item will still be available.

Dream Duffel Trade-In Terms and Conditions

1. Dream Duffel, LLC may accept product trade-ins for a discount on the purchase of a new Dream Duffel or Dream Duffel Carry-On during certain weeks of the year for U.S. customers only.

2. Customer must call Dream Duffel Customer Service to receive instructions for placing his or her new order and to see if returning product qualifies.

3. Qualifying trade-in products include Mini, Small, Medium or Large Dream Duffels or a Recital and certain competitive products. Trade-in products must not be permanently personalized.

4. The purchase price of the Dream Duffel will be the current Dream Duffel, LLC shopping cart price of the product.

5. The new Dream Duffel is shipped to the customer in a box that will accommodate the trade-in product along with a return shipping label and return form. Return form MUST be included with trade-in to receive credit.

6. The trade-in product must be received by Dream Duffel, LLC within 30 days of the order.

7. When received, the customer will receive a credit in the amount of 20% off the Dream Duffel price for a Dream Duffel trade-in and 15% off the Dream Duffel price for the trade-in of other qualifying products. No credit will be issued if the trade-in is not received within the 30-day period. Credit will be issued against the credit card utilized for the new purchase.

Changes to Terms & Conditions

Dream Duffel, LLC has the discretion to update its policies at any time. Users are encouraged to frequently check this page to stay informed of changes. By using this Site, Users acknowledge and agree that it is a personal responsibility to review these Terms & Conditions periodically and become aware of modifications.