Terms & Conditions

Forms of payment

We accept Visa, Mastercard, Discover and Paypal. Payment in full is due at time of purchase.

Shipping times and guarantees of delivery from Dancers Dream, LLC

Please allow 2-3 weeks for delivery.
(Note: Business days are Monday through Friday, excluding holidays.)

  • UPS Ground: Packages take 1-5 business days (48 states only) to arrive after shipping. UPS guarantees their delivery times.
  • UPS 3 day select: Packages are guaranteed to arrive 3 business days after shipping.
  • UPS 2nd day air: Packages are guaranteed to arrive 2 business days after shipping.
  • UPS Next Day Air Saver: Packages are guaranteed to be delivered by the end of the next business day (no delivery on Saturdays).
  • UPS Next Day Air: Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination (includes Saturdays).

We do not accept responsibility for lost or stolen shipments after they are in the carrier's hands.

If your item is personalized, it typically takes 3-4 days to personalize.
Your order will be processed after payment clears.

Return policy

For returns or problems, please call 1-877-378-1260 or email us at info@dreamduffel.com. Returns must occur within 30 days from receipt of items and you must contact us for Return Authorization Number before returning your package; otherwise, your return may be refused. Returned Duffels will incure a $20.00 restocking fee. Refund/exchange policy applies to resellable merchandise and U.S. orders only. Personalized items and items without tags are not resellable and therefore are not returnable. Misused or washed items are not resalable. Sorry, but we do not refund original shipping charges or pay for return shipping charges.

Terms and conditions

You agree to the terms and conditions set forth in this web site when you use it. Use of your credit card on this site constitutes your electronic signature. We will revise and update terms and conditions at our discretion. Refer back to this page periodically for any changes in terms or conditions.

Privacy policy

You do not have to worry about the security of your personal information on this site. We use 128-bit Secure Socket Layer (SSL) technology on our own dedicated server and PayPal to encrypt your personal information as it travels the Internet. Our computers use the latest firewall and security technology. We do not see your credit card numbers, and we do not share your information with third parties. Any information we collect is used solely for running this site and we do not sell or rent our e-mail lists. If you prefer not to disclose your credit card information online, you can place an order by telephone.

Dream Duffel warranty

Our products are tested to ensure they meet stringent standards. Consequently, if a problem occurs with your duffel and the problem is caused by manufacturing defect in material and workmanship, we will, in our discretion, fix the duffel in accordance with the warranty terms and conditions stated herein. The warranty applies only to the first purchaser or gift recipient of the duffel for a period of 6 months starting from the date the duffel was purchased. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Dancers Dream will provide replacement parts at no cost within the first 6 months if deemed necessary. Replacement parts are available for purchase through our website after the 6 month warranty period. Repair "how to" videos are available on our website for your reference.

Sale policy

If an item is further reduced in price within 14 days of when you purchased it, we will refund the difference in price. We will not honor sale pricing once a sale has concluded.

Cookies

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. The only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Dancer’s Dream, LLC uses cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates.