FAQs

HOW MANY COSTUMES WILL THE DREAM DUFFEL HOLD?

The Large Dream Duffel will hold approximately 10 to 15 costumes.
The Medium Dream Duffel will hold approximately 6 to 9 costumes.
The Small Dream Duffel will hold approximately 1 to 5 costumes.
The Carry-On Dream Duffel will hold approximately 1 to 3 costumes.

CAN THE DREAM DUFFEL BE CUSTOMIZED FOR MY CHILD, STUDIO, OR ORGANIZATION?

Yes. BLANK black patches come with each Dream Duffel. Regular Black and Limited Edition Dream Duffels come with TWO blank patches (Located on the top flap of the Dream Duffel and on the back Folding Stool Pocket). Silver Edition Dream Duffels only come with ONE blank patch (Located on the back Folding Stool Pocket). If you would like both patches personalized, you will need to add 2 Patch Personalizations to your order. There is a fee of $18 per patch.

If you have a studio or school logo you'd like to show off, Dream Duffel can work with you to get your logo embroidery-ready and make it available to your team members for purchase! If your studio or school has already worked with us to set-up your logo, you will see it available for purchase under Patch - Studio/School Logo. If you do not see your studio's logo as an option and would like one, please have your studio owner contact Dream Duffel at 877-378-1260 for more information.

WHAT IS A FACTORY SECOND AND HOW DO I PURCHASE ONE?

Factory Seconds are NEW Dream Duffels that have minor cosmetic flaws or blemishes. These defects purely deal with the looks of the bag. Everything is fully functional in terms of the wheels, pull-handles, zippers and racks.

Factory Seconds are posted Every FIRST and THIRD Wednesday of each month at 9 AM Central Standard Time (CST). As we receive deliveries of our products, they go through inspection in our warehouse. The ones that we find that have the cosmetic flaws to qualify as Factory Seconds are set aside until the next upcoming event. Every Wednesday morning, we take a final inventory count of all Factory Second products and make them available at the same time of 9:00 AM CST.

To purchse a Factory Second, go to the Factory Second page of our website, add the item to your cart, and check out IMMEDIATELY. There will be a limited amount of duffels, so don't get behind in the order! They are FIRST-COME, FIRST-SERVED and can last only a few minutes/hours after the initial posting of inventory, especially during busy times around the holidays and competition season.

Demand is very high for these products and very limited numbers of Factory Seconds are available. Please read important notes about best ways to order Factory Seconds under our Resources tab labeled 'FS FAQs.'

HOW OFTEN ARE NEW LIMITED EDITION PATTERNS INTRODUCED?

We introduce two to three new patterns a year. We announce each pattern and it's expected arrival on our website, in our newsletter, and through our social media channels.

DO YOU OFFER DISCOUNTS FOR GROUP ORDERS?

We offer discounts on orders of ten or more duffels. These can be any combinations of sizes and styles. For more information or to place a group order, please call our customer service department at 877-378-1260 or send an email to nan@dreamduffel.com.

DO YOU ACCEPT PRE ORDERS?

We no longer accept pre orders for any of our products. When we receive inventory from our manufacturer, everything still needs to be inspected for functionality and cosmetic integrity. Inevitabitly there will be items that do not pass inspection. Because of this, we do need to wait until product is in our warehouse and has gone through the inspection process before taking orders in order to maintain a proper count for availability.

WHAT ARE MY SHIPPING OPTIONS/COSTS?

We charge a flat rate of $35 per duffel for standard UPS Ground Shipping. Travel time varies by location so we ask that you allow for 1-2 weeks for delivery from the time your order is placed. While it can, and most often will, arrive sooner than the 2-week maxiumum, we cannot guarantee delivery by a certain date with this shipping option.

Expedited shipping is available and will calculate specifically for your order during checkout. Please be aware that the cost for shipping is based on dimensional weight and can be extremely pricey for a Dream Duffel. This pricing is set by UPS, not Dream Duffel, LLC.

Please see our Terms & Conditions for complete shipping information.

DO YOU SHIP INTERNATIONALLY?

We do not. However, we do have distributors in Canada, Australia, New Zealand, Japan, and the United Kingdom who would be happy to help with your purchase. Please refer to their individual websites (all linked from our homepage) for inventory availablity and cost.

ARE THERE LOGOS ON YOUR SHIPPING BOXES?

Yes. Please be aware that our products are shipped in boxes that have our company logo printed on the outside. If purchasing as a gift, you may want to consider shipping to another address (friend, neighbor, or relative) to keep the secret. If this is not an option, please meake note of the gift in the 'Special Instructions' section during checkout. We will do our best to help and cover up the logos on the box's exterior.

MY DUFFEL IS TOO BIG (OR TOO SMALL). CAN I RETURN IT?

We accept returns as long as the product has not been used and remain resaleable. Please refer to our Return Policy under our Terms & Conditions for more information.

MY DUFFEL HAS LOST OR BROKEN PARTS. DO YOU SELL THEM?

Certainly! We sell replacement parts on our website and have tutorial videos to assist in any repairs. You can find all available replacement parts under 'Shop Now.'

MY RACK WON'T STAY UP. HOW DO I FIX THIS?

Sometimes the bottom pin in the rack will stick during shipping. To fix, make sure that the rack is in the lowered position, push the button down, and vigorously pull the rack all the way to the top. Use your muscles. That brute force should knock that base pin back into position.

MY RACK LEANS. IS THIS NORMAL?

There may be a slight lean to the bag simply because the wheels are set up higher on one side. If you feel the lean is more than 'typical,' simply stand the bag on one end and push between the rivets of the center support bar. We have a video demonstration on our website and YouTube channel if you need help!